Shipping and Returns
FOR DELIVERIES WITHIN THE UK:
We work hard to despatch all orders within 24 hours. Most of the time orders are despatched the same day if received by 12pm. First Class orders should arrive the following day however this isn’t guaranteed by Royal Mail. Second Class orders are sent via Royal Mail and should arrive 2-3 days after ordering, but not guaranteed. Our standard service is via Royal Mail Second Class unless otherwise agreed. If you have added your email address and / or mobile number at the checkout we may alert you regarding the day of your delivery or on the day of delivery.
Return address: Sock Subs – 1 Daisy Cottages, Denby Road, Cobham, Surrey, KT11 1JS.
Timeframes for International Delivery (outside of the UK) vary. Please contact firstname.lastname@example.org to obtain further information about shipping or estimated delivery of your order.
GENERIC REFUND POLICY
We accept refunds and exchanges.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) i) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. ii) Any item that is returned more than 30 days after delivery. Return address: Sock Subs – 1 Daisy Cottages, Denby Road, Cobham, Surrey, KT11 1JS.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Sock Subs – 1 Daisy Cottages, Denby Road, Cobham, Surrey, KT11 1JS.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Sock Subs – 1 Daisy Cottages, Denby Road, Cobham, Surrey, KT11 1JS. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £15, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.